Consumer group blasts binding arbitration clauses

"Of the 34,000 cases examined, all but 15 involved debt collection, and only 118 were instigated by consumers... companies prevailed in a startling 95 percent of the cases. The records also suggest that very little care goes into many of these decisions, as it documents a number of cases where arbitrators decided over 50 cases in a single day, with the consumer losing in all of them."

Sep 29, 2007 in Biz | Comment