« Archives in February, 2006

Why I Hate Bank of America

There’s a Bank of America within walking distance; instead, I drive to Citibank. I hate Bank of America because they stole my money and were too incompetent to give me access to my bank account. Such thieves and incompetents should not be allowed to run a bank, but they are why Bank of America sucks.
I’m not good at holding a grudge, but a few companies have pissed me off enough that I would never buy from them again — Bank of America is one of these. Like most people my age, I signed on with BofA during college, because they were offering spiffy t-shirts and had ATMs everywhere. Unlike many people my age, I didn’t have a check-bouncing problem; I kept my account in the green for years and years. Meanwhile, of course, BofA was stealing from my friends by “processing transactions in the order that would allow them to charge the most fees possible”:http://en.wikipedia.org/wiki/Bank_of_America#Excessive_Overdraft_Fees. They left the bank, but I was lured to stay by BofA’s ubiquitous ATMs and my lack of problems. That is, until one completely random day.
On that random day, I had run low on checks, so I called BofA to order more checks. I wanted a somewhat different address on the checks — I think I asked for a new phone number on them — and the phone rep set my checks up just so. I waited for my new checks, and waited some more. My last check went to rent one month, so I called up and was told my checks had shipped. Two weeks later, no checks, so I called and re-ordered, with rush delivery; the fee was debited to my account, but no delivery. Finally, with enough money in my account to pay rent but no checks with which to pay it, I bought a money order for rent and paid the fee to the post office. Then I went into a bank and tried to order checks there; I learned that BofA had a special, unique address field in its records to which it would mail checks only, and, in my record, that address was blank. Rather than generating an error, the checks were going out and being returned and I was not being informed. Another effort to get checks, another rent paid with money order, and I deposited my next paycheck at the CalFed across the street from my then employer.
I kept my BofA account open for a couple of months, since there was money in it, to make sure no checks out there would be returned unpaid; meanwhile, CalFed (since bought by Citibank) sent me new checks in a timely manner and I was soon paying my rent the normal way. Finally, I decided to close my BofA account. I switched all of my fees paid with my BofA debit card to other cards, waited a month to be sure, then closed my account.
But I’d made one mistake. I had one, forgotten online service that billed quarterly. Six weeks after I closed my account, they charged my BofA debit card, just $5.99. I got an overdraft fee, a closed account fee, then another overdraft fee since the bank took so long to inform me of the fee. The total charge was well over $30. I called BofA and, after pleading my case that they should simply have declined a charge on a closed account, finally talked one customer service rep into retracting all of the fees if I would just pay off the $5.99. Since there was no question I owed $5.99, I went to the bank to write them a (CalFed!) check. There, the teller told me to wait, please, then the manager came out and told me that I had to pay the whole sum, or the account would be sent to collections. I protested that the customer service rep had told me otherwise, but to no avail. This turned into a yelling match in the middle of the bank; I finally paid the check and left.
So that’s how Bank of America locked me out of my account through incompetence and then stole my money. I don’t even think I’d take a mortgage from them now. Bank of America sucks and I hate them and theyre incompetent thieves.















The R Word

Apparently, we’re all supposed to get our panties (or, I guess, in my case, boxer briefs) in a twist because a bunch of our ports are going to be run by people from Dubai. Apparently, said people from Dubai will, with malice aforethought, leave our ports open to terrorist attack. There is no specific rationale — apart from a general and vague divergence of overall goals — presented for why destroying our port infrastructure will be the goal of these same ports’ new managers, but this viewpoint is certainly widely accepted as reasonable. But it’s not reasonable; it’s racist.
There is one and only one reason we’re worried about having owners from Dubai, and that’s because they’re Arab. We wouldn’t be hearing this about the Danes or the South Africans or the Brazilians. The United Arab Emirates have been our allies for decades now, reliable providers of oil, and bulwarks first against the Iraqis (who used to be socialist Arab nationalists, and thus our enemies), and now the Iranians. The Emirates have advanced infrastructure and a great airline. What’s the possible problem? These people sound like the Swiss, or the Thais, not like crazed suicide bombers; but that’s what we’re assuming of them.
It’s simply reprehensible that, in this day and age, our politicians would feel comfortable voicing such a knee-jerk, racist reaction publicly. It’s even worse that nobody’s calling them on it. Worst of all, however, is the couching of such talk in the language of national security. It’s not as if we’ve deployed any meaningful national security around our ports; speaking from such a position of hipocrisy, it would be far better if our politicians would say “We don’t want these people around our ports because they’re Arabs, and Arabs are a bunch of suicide-bombing pathological terrorists. Go away Arabs.”
If there are real reasons to object to the port deal, then let’s do it; but let’s not make a stink because we don’t like the skin tone or religion of the people who will run our ports now. As much as it pains me, viscerally and in my soul, to say this, I think the administration has done nothing wrong here. There was no reason the President needed to know about this before it happened, and, if he did know about it, I’d like to applaud him for being open-minded enough that he can be bought by anyone, regardless of color or creed.















New on WadeArmstrong.com: the Olympics and Market Segmentation

Yeah, it seems like I’m posting to WadeArmstrong.com all the time; my professional site is real work so I do put a lot of time into it. Hopefully, it’s interesting. This week: How NBC is screwing up its market segmentation and, thus, delivering us Olympics that suck. “Check it out”:http://wadearmstrong.com/archives/business/what_the_olympi.php!















Sighted In PS1 at USC

One blonde freshman, in a white sweatshirt, in a white Corrolla, with the windows rolled up, teasing her eyelashes with a little round brush while looking in the lighted visor mirror, and listening to Ashlee Simpson’s “La La”:http://www.lyricsdir.com/ashlee-simpson-la-la-lyrics.html at top volume, bopping her head the whole way (yet never mussing a lash). I grabbed my book bag, my gym bag, and my lunch bag from my car, put on my jacket and my iPod, arranged everything, and walked all the way to the stairs; she was still in her car.















New on WadeArmstrong.com: Industry & Competitive Analysis for Entrepreneurs

If you’re thinking about going forward with that big idea, you’d better know who’ll be spending all of their waking moments trying to kill you. Here’s “some guidelines to help you start looking at the competition and the industry you’ll work in”:http://wadearmstrong.com/archives/entrepreneurship/industry_competitive.php.















Rain Day

Right now the rain’s coming down, plinking against the exhaust vent of my gas heater. The temperature’s falling, air stinging our thin blood in the night. But the rain’s not snow; it leaves the streets damp and washes the smog out of the air but it doesn’t provide the soft, quieting, monochrome cushion of snow. I miss snow, I miss winter, I miss the flakes falling and bringing a heavy silence to the world, I miss the steam from my mouth as I exhale and I miss the sharp, dark nights that come in October and wrap around us in February.
And now I am jealous of my friends back East. They are near my home and they see the snow that I dream of even as the sound of planes on approach to LAX breaks through the wet noise of the rain. Their “pictures of the snow”:http://www.flickr.com/photos/harlykwin714/search/tags:snow/ break my heart with memories of the quiet mornings after a snowfall, when silence and a bright gray light greeted the morning, followed by deep hope for the magic words “snow day” on the morning radio.
It was 1983, about this time of the year, when I awoke to more than a “foot”:http://wintercenter.homestead.com/photo1983.html of “snow”:http://blogs.marylandweather.com/2005/01/february_arrive.html on the ground. Bitterly, I washed up and dressed for school, hoping that school would be cancelled and that I could play in the snow but preparing for another mundane day of class in a heavy, stone building with thick-framed windows that made the cold winter sky so far away. We had, unusually, the radio on through breakfast, listening for the school closing notice; the DJs cycled through the announcements of closed schools over and over again, each time making my stomach drop; I ate barely any cereal as I focused on the babble, waiting for my school name. Finally it came — I was free! Even before the normal morning post-breakfast fun of the Transformers could come on TV, I had my snow pants on and was choosing my mittens from the pile that sat in the closet by the door.
When I opened the door my cat lept out in front of me, as he did every day when I left for school, but soon he was surprised to find himself sinking into the snow up to his hips on every bound. Undaunted, he crossed between some bushes and disappeared into the yard next door. I made snowballs in the front yard, then helped my father shovel the walk. While my father tromped out, in heavy boots, walking to his work nearby, I piled the deep snow from the walk into feet-high walls that paralelled the narrow avenue I had cut from the door.
With the walk shoveled, I headed down the empty street to my friend Chris’s house. He was older — a third-grader! — and popular, and, when I got there, I learned he was industrious too. He’d piled the snow in his driveway high and dug tunnels under it, tunnels we crawled in and played in before walking to the bottom of the hill and building a snow fort. We waited in the fort, rolling piles of snowballs in preparation for battle, until we had to go back in for lunch. After lunch, there being no other children in the neighborhood with whom to do battle, we ran around the neighborhood and never returned to the fort. Through the whole day the bright gray sky sat in heavy silence above us, the street devoid of sound except for the crunch of our boots in the snow and our laughs as we ran up the hill and then down again.
Then the evening came, and the gray closed in, the quiet muffling even our calls to each other as we dodged between parked cars, playing our games. Soon we were called back in, our mittens soaked and icy and our noses red from the dry air, to be welcomed with dinners of hot soup and an evening in front of the TV, comfortable that no school would open with feet of snow on the ground, that the next day could include both Transformers and snow tunnels. Rain gives no such days, no such feels, as much as it cleans the air and moistens the plants on the ground. I miss snow days.















The Longest Day

I thought I had it all day long. Everywhere I walked on campus, the undergrad chicks were checking me out. Then I realized they were all trying to read the t-shirt I was wearing, which I had brought back from Brazil. Portuguese confuses chicks, I guess, at least long enough for them to stare at me.
If only I had better pecs.
But, let’s face it, what did I expect on Valentine’s Day? It’s practically a tradition that I don’t have a Valentine; I think I’ve had four since I turned 9. I’ve been dumped less than one month before Valentine’s day four times, dumped someone before Valentine’s once, and been unable to get a date most every other day. Not a roll of honor for me, not at all.
This is generally the part in which the blogger relates a particularly funny Valentine’s day past experience; sadly, I have none of those either. The only Valentine’s Day that comes to mind is one that followed about three weeks after the unexpected break-up of a three-year relationship. I stayed in, ate Baja Bud’s with my then-roommate, and we rented the Will Smith version of the Wild Wild West. I’d always loved that show, with the debonair James West in his tight pants and short jackets, and the sheer crapulence of the silver screen version seemed to exemplify how things were going from great to exceedingly stankeriffic as time moved, stochastically, from the past to the future. Thanks for depressing me, Barry Sonnenfeld. Even Salma Hayek couldn’t save that one. Also, I had gotten a burrito because I wanted to be healthy but I had really wanted the quesadilla. I skipped the end of the movie and of my dinner and went to bed early.
So, yeah, I’m not a fan of Valentine’s day. Let’s not put a lot of pressure on relationships to work on that one perfect day. But I was a fan of Tuesday the 14th this year, because I got a lot of important things done, and I have a good feeling about Wednesday the 15th too. So who needs that one, Damocles-esque day? I’ll just try to be nice to my sweetie (when I get one) every day, and take care of my business every day too. ‘Cause that’s the American Way, baby. Well, that and shooting your hunting partners in the face.















Dear NBC

Thank you for televising the Winter Olympics. Being both a typical male — infatuated with sports — and a typical American — jingoistic as all get-out — I rather enjoy the nationalistic, energetic competition of the Olympics. I also love the speed and danger of the many sports that rely on sliding on sharp metal or skinny plastic things for locomotion. It would be wonderful if you could intersperse your human interest stories with some actual sports, you know, like everyone expects from the Olympics.
I’ve been trapped watching Tivo all day long, not because I don’t love Tivo but, rather, because you have spread your programming out across forty-seven different cable networks, none of which show sports at the same time, and because none of these forty-seven cable networks actually show sports for more than two consecutive minutes. I realize that many of your viewers enjoy these stories, and I’ll admit that, from time to time, I find that they add a great deal; but, by and large, I just want to watch people slide down frozen half-pipes at 80 miles per hour sitting on a piece of plastic and metal that keeps them less than an inch off the ground. To the extent that you can give me the maximum possible density of bobsledders, or speedskaters, or even hockey (despite enjoying lacrosse, NASCAR, and Professional Bull Riding, I’ve not developed a taste for the “superfecta”:http://www.answers.com/main/ntquery?s=superfecta&gwp=13 of white people sports), I would prefer to watch wall-to-wall death-defying derring-do. Or, at least, have Dick Button shut up and let people skate.
Ice dancing is, however, right out.
Since you have 47 possible stations from which you can broadcast the Olympics, perhaps you could dedicate just one to full-time sports? I’d be happy to watch anything, even curling (why not laugh at Canadians?). Except ice dancing, but we’ve already covered that.
Thanks,
Wade















Life Makes Me Ouchy

OK, maybe I shouldn’t’ve had quite so much to drink at “Saints & Sinners”:http://profile.myspace.com/index.cfm?fuseaction=user.viewprofile&friendID=40299606 last night, but I just had to check out the new bar that’s just a couple of blocks away. Everyone needs a walking-distance watering hole,right? And I’ve never been able to pass up a martini (although, next time, back to the usual dirty).
Still, is it really necessary for the city to be tearing up the street in front of my house with jackhammers? For hours on end? Owie!















New on WadeArmstrong.com: Quick-and-Dirty Go/No Go

Have a brilliant idea that will shake the world of business to its very core? Here’s a “quick and dirty way”:http://wadearmstrong.com/archives/business/quick_dirty_step1.php to figure out if you should kill any more neurons thinking so hard about it.